Students Staff

myEssex: the student portal

New students

My course

Study resources

Exams and coursework

Health and wellbeing

Access and disability

Campus and travel info

Student experience

Student communities

Money matters


Get help and support

Get help and support

You might be living with people who you are just getting to know or commuting daily, and you are probably juggling things like essay deadlines, exams, a busy social life, and family. With all this on your plate, it’s fair to say student life isn’t always easy! So just remember, if you need some information, advice or support to succeed, stay healthy and happy – just find us, and ask!

  • Your Student Services Hub

    If you need practical advice, a confidential conversation or general information, no matter what the issue is, our Student Services Hub, is the place to go. Ask us about accommodation, funding, exam stress and much more. Your question matters and you'll get answers from our team of experts.

  • Your department

    All undergraduate and Masters students have a personal tutor (research students have a supervisor). Personal tutors are staff in your department who provide confidential and personalised advice to guide you through your studies.

  • Security and safety

    Our security team provide 24-hour, face-to-face and telephone support for emergencies, first aid, security matters, reporting faults, lost property, dealing with lockouts and communication with emergency services.

  • Childcare

    Our day nursery at our Colchester Campus offers excellent care to children aged from three months to five years and welcomes all children whether their parent or guardian is studying or working at our University, or a member of the public.

  • Disability and wellbeing

    The Student Services Hub offers an accessible and friendly environment and you can ask us about disability support or mental health and wellbeing issues. All you have to do is contact us; we’ll provide you with information, support and advice to help you to stay healthy physically, mentally and emotionally.

  • Money matters

    We have advisers in our Student Services Hub who can listen and talk you through any issues you may have about money. You can also find out about other finance information and support.

  • Get help with IT

    The IT Services website includes how-to guides, answers to frequently asked questions and links to video screencasts. If you can’t find what you’re looking for, or need support, contact the IT Helpdesk.

  • Dignity and respect

    We’re a diverse, multicultural community and we encourage a culture of dignity and respect that is free from any form of harassment. Our network of trained harassment advisors are on hand to help.

  • Faith

    We recognise and support the many different religions and beliefs on campus. Our facilities and opportunities for worship include space for prayer or quiet reflection. People of all faiths and none are welcome. So if you want some guidance or just some peace and quiet come to our Multi-Faith Chaplaincy.

  • Academic Skills Support

    Unleash your true potential and visit our on-campus Talent Development Centre. Providing support on academic literacy, numeracy, English language, employability and IT – look no further to get know-how, and get ahead of the game.

  • Getting a job

    Our careers specialists can provide you with valuable one-to-one advice and guidance, job-hunting workshops and online access to graduate and part-time job vacancies, plus careers fairs, placements and internship schemes.

Enquiry forms

Get a mentor or buddy

Ask an Essex student! Whether you are an undergraduate or postgraduate, you can have a mentor. This fellow student can answer your questions about any aspect of university life. Or if you are interested in improving your English, Spanish or any other language you can do this in the International Student Association buddy scheme, while making new friends!

Residence Life

Our Residence Life team is here to help you settle in and support you during your time living in University-provided accommodation. Each Residents' Assistant (RA) is assigned an area and will aim to get to know you, and organise a range of social activities. Plus they can help if you’ve got any concerns and complaints.


Established at Essex in 1970, Nightline is a friendly help and support service run by students, for students. They're open and listening during term-time, located on the ground floor of Keynes Tower. They offer confidential service ensuring complete anonymity, and they’re always willing to listen. From tea and toast to camp beds, whether you’re waiting for a taxi, need a revision break, or just want to chat, pop in or call them.

SU Advice

SU Advice offers free, confidential, independent and impartial advice on any issue that might be affecting you. Friendly, trained staff is on hand to support you throughout your time at Essex, including help with education, health, housing, immigration and money.

Night Ninjas

If a night turned out to be a bit messier than expected and you lost all of your friends, look out for Night Ninjas, the sober friends of party goers! They can help you find your friends, safely return back home, give some free water, advice, or just give you some directions.

Your course rep

Course reps work with the University to make sure students have the best experience with their course. They are there to speak up and make sure the people on your course get heard. They ensure that you get the best facilities and resources for your degree, feedback what is good and what could be improved.

Safety bus

The SU runs a safe minibus service to and from off-campus student residences at night – make sure you use it if you need to. For just £1 the safety bus collects from under podia at Sub Zero and will drop you to as near as your front door as possible, calling at stops in Wivenhoe, Greenstead, The Hythe and The Quays.

SU Homes

If you are a new or returning student looking for a place to live, the SU Homes can help you find housing with accredited and reputable landlords. And this service for students is completely free of charge with no administration fees.