| Title | Driving Transformation - Customer Focus and Service Improvement |
| Category | Professional Development |
| Overview | Develop the skills to deliver excellent customer service while continuously improving the services you provide. This practical session focuses on understanding customer needs, maintaining high service standards and using feedback to make meaningful improvements that enhance the customer experience. |
| Learning outcomes | |
| Presenter | David Foley |
| Location | |
| Campus | |
| Date and time | 10:00 to 12:00 Tuesday 17 November 2026 |
| Duration | 02:00 |
| Available places | 30 |
| Presenter | Joyner-Grace Acayo Ocaya |
| Location | |
| Campus | |
| Date and time | 12:30 to 14:30 Wednesday 3 February 2027 |
| Duration | 02:00 |
| Available places | 30 |
| Presenter | Joyner-Grace Acayo Ocaya |
| Location | |
| Campus | |
| Date and time | 10:00 to 12:00 Tuesday 11 May 2027 |
| Duration | 02:00 |
| Available places | 30 |
| University of Essex employee | Use the link provided above to book your place via HR Organiser. |
| Partner institution | Please discuss with your point of contact at your Partner Institution in the first instance. |
| Student Union contractors; PhD students | Please contact the Organisational Development team. |