Students Staff

Wifi and networks

Connect to eduroam


Need help connecting? Take a look at our set up instructions for Android, iOS, Windows and Mac.

Information about our wifi and network services including:

  • wifi networks and eduroam
  • campus wired network
  • remote access and OpenVPN
  • student accommodation network (Glide)
  • support for office moves

We carry out essential network maintenance work every Tuesday morning between 7am and 9am. This is known as our 'network at risk' period.

During this time, services that rely on the network may be unavailable or vulnerable to interruption and you should not rely on them for any critical work.

Our services


eduroam logo

Eduroam (education roaming) is a secure, international wireless service.

Eduroam is available to all staff and students at Essex, and visitors from participating eduroam institutions, all free of charge.

Connect to eduroam using your Essex ID and password. If you need help see our set up instructions below or contact the IT Helpdesk.

If you're visiting from a participating eduroam institution, you can connect using your home organisation's username and password.

  • Set up instructions

    If your password has expired you won't be able to connect to eduroam. If this happens, you'll need to change your password and then connect using your new password.

    Set up instructions

    Settings for devices not listed

    Setting Value
    SSID eduroam
    Phase 2 authentication MSCHAPV2
    Encryption WPA2 Enterprise / AES
    Authentication (EAP method) PEAP
    Trusted Root Authority QuoVadis Root CA 2
    Certificate validation

  • Troubleshooting

    Unable to connect

    Before contacting the IT Helpdesk, please check that:

    • your password has not expired
    • if you have changed your password recently, you updated it on your device
    • you have entered your Essex ID and password correctly
    • you are in range of the eduroam signal
    • your device is not connecting to another wifi network

    Hints and tips to improve your wifi connection

    1. Are you connected to eduroam?

      Check that your device is connected to eduroam and not connected to Glide or any other wifi network. wifi signals from student accommodation or other devices may crossover with eduroam and cause interference.

    2. Get a strong signal

      Your device should automatically connect to the strongest available signal but you will sometimes need to do this manually. Turn your device's wifi off, and then back on. If your signal is consistently poor in a particular spot, please contact the IT Helpdesk and we will investigate this for you.

    3. Interference

      Other wifi networks can cause interference; unfortunately there isn't much you can do about this. If your device detects many other wifi networks in a particular spot, try moving to a different location.

      Bluetooth can seriously affect wifi signals. Ensure that Bluetooth is switched off on your device, and move away from other people who might be using Bluetooth.

      Electrical interference. Using microwaves and radios close to a wireless access point or your device can cause your wifi signal to deteriorate.

  • Policy, terms and conditions

    By connecting to eduroam you are agreeing to obey:

Other wifi networks

  • EventEssex – wifi access for conferences

    EventEssex is a special wifi network for conferences and events at Essex.

    If you’re visiting Essex for a conference or event, you can connect to EventEssex wifi free of charge using the password made available on the day by the event organisers.

    If you’re organising an event and want to use the wifi network please contact Event Essex to discuss your requirements.

  • Essex Uni Welcome

    Essex Uni Welcome is an open wifi network that anyone can connect to for free, however, it only lets you access a limited number of University of Essex web pages. You can use it to:

  • BT Openzone

    BT Openzone (also known as BT wifi) is provided by BT and is free to use for BT customers. If you're not a BT customer you can pay-as-you-go or sign up to a monthly contract.

About our network

We provide and manage the University's data and wireless network, which consists of around 25,200 wired and 550 wireless access points.

We're part of the Janet network, the UK's academic and research network which provides UK research and education with a highly reliable and secure, world-class network, enabling national and international communication and collaboration.

  • Register a device for use on the wired network (staff only)

    To register a device for use on the University wired network you must email the IT Helpdesk at and provide the following details:

    • Network card hardware address (also called the MAC or Ethernet address)
    • Name of the person responsible for administering the device
    • Department where the device will usually be located
    • Room number of the room where the device will usually be located
    • Network outlet number of the socket to which the device will be connected (if known)
    • The operating system(s) that will be running on that device
    • Device make and model number

    Once this information has been provided, we can ensure that the device is properly registered in our database and assign the device an IP address. You should then be able to use that device on the University wired network. We recommend that all devices connected to the University wired network use DHCP (Dynamic Host Control Protocol) to obtain their IP address and network settings.

    Any devices not properly registered are liable to have their connection disabled without notice.

    If the device is moved to another location or permanently removed from the Data Network, you should also notify us so that we can update our records.

  • Routine network maintenance

    Maintenance work is carried out on the Janet network every Tuesday morning between 7am and 9am. Maintenance work is therefore carried out on the University's network during the same time period in order to minimise disruption. This is known as our 'network at risk' period.

    During this time, services that rely on the network may be unavailable or vulnerable to interruption and you should not rely on them for any critical work.

Internet access in student accommodation is provided separately by the Accommodation Office and Glide.

Contact Glide

To report a fault call the Helpdesk on tel: 0333 123 0115, tweet:@GlideStudentHelp or email:, 24 hours a day, 7 days a week, 365 days a year.

If you are deaf or hearing impaired then contact Glide via Twitter or email using the contact details above.