Students Staff

Service Level Agreement

Terms and conditions

  • The trainer/contact lead is responsible for booking their own room.
  • You should consider which campus is most appropriate for your learning event. If the event is scheduled at Colchester Campus please consider how to support colleagues based at Southend and Loughton.
  • We will ensure the participant list is emailed to you the day before your workshop takes place.
  • We will contact you with any delegate access or dietary needs. This will be given to you 3 days before the workshop takes place.
  • Organisational Development can provide a trainer box ahead of your workshop, which includes flipchart paper and pens.
  • Organisational Development do not photocopy or produce handouts.
  • Organisational Development will not advertise the workshop.
  • Please make sure you return your workshop attendance list to within 1 working day, so personal training records can be updated and evaluations sent to participants promptly.
  • For any external trainers you are responsible for all liaison, which includes obtaining the appropriate insurances, and managing their fee payments.
  • As part of this service evaluation forms will be sent out to participants through iTrent. All trainers will be provided with their own unique dashboard, where you can review participants feedback.
iTrent Learning Request Form
Event title
Is this a new workshop
Type of workshop
Learning event category/categories

If this is a new workshop then please provide an overview (Max 4,000 character)  
Objectives (Minimum of 3) 1st objective
2nd objective
3rd objective
4th objective
5th objective
6th objective
Start dates and time Date:

Time: (hh:mm)
End dates and time Date:

Time: (hh:mm)
Attendance numbers Minimum


Room number booked
Times of booking Start time (hh:mm)

End time (hh:mm)
Is the trainer external

If yes, is the trainer on Agresso?

Trainer 1 Title Full Name
Trainer 2 Title Full Name
Trainer 3 Title Full Name
Internal contact lead name
Are you providing refreshments for your workshop?
Any additional information