Students Staff

Student Documentation Ordering System

Welcome to the Student Documentation Ordering System, which will allow you to order and, where applicable, pay for the documents you require. To do this you will need to complete the following steps:

Step 1 – Select the documents you require.
Step 2 – Enter your personal details and additional information, if required.


Undergraduate students who registered on their course for the first time in and after September 2014 now have a HEAR.

The Higher Education Achievement Report (HEAR) is a secure digital document that you can access and share for life. You can use your HEAR as you go through your degree as a record of all your achievements. You can also use it to apply for internships and placements, as it’s a fully certified record of your academic results. You can share a digital version of your HEAR with employers and other universities, providing them with a University-certified record of your achievements.

Further information about the HEAR

Students not eligible for a HEAR can still order an academic transcript.

Important notes

New students

New students are not permitted to order documents from this site before they are registered. If you are a new student to the university you must register on your course before you can order any documents with regards to your status as a student. Please read the published information with regards to registration if you have not already done so. If you are not registered, and you place an order through this system, you will not be given your documents.

Documentation for more than one course

You can only place an order for one course or award at a time. If you require documentation for more than one course or award you will need to complete a separate online order for each.

Additional information may be required

Although the ordering process can be completed in two steps, additional information may be required depending on whether the person placing the order is a current or former student and what type of documentation is required.

Award Certificates

All students will receive an award certificate when they graduate, without charge. Additional copies may be requested using the online ordering system. Please note a charge will be made for this service.


You started your course in or after 2014

If you’re an undergraduate and started in 2014 or after, you have access to your HEAR which replaces the Academic Transcript. You’ll need to activate your account using the link you have been sent from Gradintel. If you haven’t received an activation email, email to request a new one. When you graduate, your HEAR will be finalised and you’ll have full access to it for life.

You started your course before 2014

If you’re an undergraduate who started before 2014 or a you're a postgraduate, you won’t have access to a HEAR but you’ll receive a printed transcript of your academic results when you graduate.

Please be aware that marks for your current year will only appear on your transcript when they have been ratified by the board of examiners.


If you’re an alumnus and require a copy of your transcript you can use this online ordering system to request one. Please note a charge will be made for this service.

Using credit or debit cards

When using the Student Documentation Ordering System, if you are required to make a payment this can only be carried out by one of the credit or debit cards we recognise.

Awards from Partner Instititions

If you are a graduate from a UK Partner Institution or college you may use this service to request replacement Award Certificates only. All other documents should be obtained from your institution directly.

Bank Letters

If you are ordering a bank letter you must ensure your term time contact address and permanent home address are correct. You can check and amend your information using myEssex. Incoming Study Abroad / Exchange students should visit Essex Abroad if they wish to receive a bank letter.

Postgraduate taught students

Postgraduate taught students may not be able to receive Award Confirmation Letters until all results have been confirmed. Orders placed before the confirmation of results will be postponed until results are made available, which may take longer than our usual turn around time.

Council tax exemption

Students in University accommodation are not required to pay council tax.

If you are unsure whether you are eligible for council tax exemption, please see advice on council tax.

If you are a resident in the Colchester borough, you do not need a certificate. Instead, you can register online for council tax exemption from Colchester Borough Council.

International students

If you are an international student ordering a bank letter, please note that you must collect this document in person presenting your BRP or relevant Visa to the Student Information Team.

If you’re in debt

If you want to order a document but are currently in debt to the University we won’t be able to produce your document until your debt has been cleared..

Schengen Visa

Please make sure you include the country or countries you’re visiting in the notes section of your order. We need this to produce your Visa document.

What documents are available to order?

Current Students

The following documents may be ordered by current students – these documents relate to the course(s) you are currently registered on at the University of Essex only:

IDMax QtyDocument TitleFeeWhat is this document?
71Bank LettersNone Details
13Certificate of RegistrationNone Details
21Certificate of Registration for travel outside Europe (European Union - EU)None Details
31Certificate of Registration to obtain a Schengen visa for European travel (European Union - EU)None Details
41Certificate of Registration to obtain an ATAS certificateNone Details
51Certificate of Registration to provide to the ArmyNone Details
61Council Tax CertificatesNone Details
Former Students

Due to the current risk level of COVID-19, the University of Essex are implementing ‘Enhanced Protection’ measures so members of the Graduation Team will be working away from the office, remotely, until further notice.

This means, unfortunately, we are unable to produce certificates or transcripts at this time

You can still order the documents listed below and these will be sent to you as a letterhead pdf.

If you are a postgraduate and you require a transcript please contact us on

If you are undergraduate alumni and you require a transcript and you began your studies before 2014 please contact us on

If you are undergraduate alumni who began their studies in 2014 or later please use your HEAR as this now replaces hard copy transcripts.

The following documents may be ordered by former students – these documents relate to course(s) which have been completed and where results have been published by the University of Essex:

If you were registered with the University pre-2014 and you wish to obtain a European Diploma Supplement please email

IDMax QtyDocument TitleFeeWhat is this document?
1010Award Confirmation Letters£5 Details
195Digital Academic Transcripts£5 Details
121DOATAP Award Confirmation Letters (Greek students only)£5 Details
185Specialist Alumni Letter£5 Details

Select one of the options below to order your documents now:


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Problems with this site?

Current Students: please contact for assistance.

Alumni: please contact for assistance.

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