Students Staff

Business travel

Travel costs account for a significant proportion of the University’s expenditure; we are all required to abide by the University’s policies and procedures, to ensure funds are spent wisely and present good value for money.

The University has therefore appointed STA Travel as travel agents, selected through a competitive process, to enable the University to obtain the most favourable service and terms available, and have been subject to an extensive trial period with a number of departments.

The travel and expenses SharePoint site provides further information and guidance.

Travel authorisation

You’re required to follow your department/section requirements for notification of intention to travel and authorisation of expenditure. When booking travel you must ensure you have authorisation from the Budget Manager to proceed with the travel purchase.

Booking travel

We've recently changed supplier for business travel from Key Travel to STA Travel Limited, for all travel (except travel by train) and accommodation; you should continue to use Key Travel for all train travel bookings.

Making bookings through STA Travel

STA have made changes to their team, to improve the way they service University of Essex. So you as a travel booker receive the highest level of service, Business Travel by STA Travel will be providing you with three dedicated business travel experts for all your offline requests, named the Explorers team. Your team of travel experts are:

  • Zena Williams
  • Rachel Goldenfield
  • Mumta Patel
Please email which goes straight through to the Explorers Team, or call 0333 321 3101 and ask to speak to the Explorers team.

Find out more about STA Travel and gain access to both the online and offline booking and enquiry facility.

Train travel arrangements

Two options are available for booking train travel:

  • If you want to collect tickets from the machine situated in the Estates corridor (level 6) please use Key Travel for all train bookings.
  • If you do not need to use the machine to print tickets you can use STA.

Health and safety related benefits

STA have a global tracking system and a Travel Crisis Management Team who are able to provide you with support in the event of a serious incident at your location. The University will be able to identify through STA Travel whether there are staff and students travelling in the affected area and so be also able to provide support.

STA Travel offers a range of services to enhance safety, such as travel risk information by email or texts and a 24-hour emergency travel reschedule service (+44 151 559 3930) . STA will also have carried out health and safety checks on the suppliers they recommend.

Contact details

If you have any problems logging into the STA travel website to book travel online, please contact Online Support on 0333 321 3101 or .

If you have any other questions regarding STA travel bookings please email: or call 0333 321 3101 and ask to speak to the Explorers team. If you are unable make contact via the above please contact Catherine Goward our STA account manager on 07765242472 or