Students Staff

Complaints Procedure

We will always acknowledge receipt of your request.

We will always do our best to get the information to you within the timescale. If for whatever reason there will be a delay we will always keep you informed and set a new deadline.

The University aims to comply fully with its obligations under the Data Protection Act 1998 (DPA), the Freedom of Information Act 2000 (FOI) and the Environmental Information Regulations (EIR). The Information Assurance Manager has responsibility for ensuring compliance with the legislation.

You should contact the Information Manager if you have any concerns at all about any aspect of the management of personal data by the University, including your right to access data about you, or if you feel the service you receive as part of an FOI or EIR request doesn’t meet your expectations or our aims of providing a simple, efficient and effective service.

If you still feel your complaint has not been dealt with sufficiently, there are two courses of action open to you. You can either make an internal complaint using the University’s complaints procedures or go directly to the Information Commissioner, the independent body that oversees the Act.

If you are a current registered student at the University, you can make your complaint through the student complaints procedure.

Anyone else can complain by writing to the Registrar and Secretary, who will investigate your concerns and respond as soon as possible. He can be contacted at the following address:

Contact Details

Bryn Morris
Registrar & Secretary
University of Essex, Wivenhoe Park, Colchester, Essex CO4 3SQ, United Kingdom

You can contact the Office of the Information Commissioner in any of the following ways:

Contact Details

By telephone:

01625 545700

In writing to:

The Information Commissioner
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom

Created: May 2005 Reviewed: April 2009 Next review: April 2012 Agreed by: Information Assurance Manager, Registrar and Secretary