Continuous Improvement tools and templates
We have created a range of templates, tools and guides that can be used as
resources for change and continuous improvement (CI).
For more information about Lean and continuous improvement at Essex please
explore our webpages, which include more information on current CI activity and
training, or contact
change@essex.ac.uk.
All of the documents in the library below are restricted to Essex
users only.
CI tools
-
January 2017
Adobe PDF File
(193KB)
This user guide provides a brief introduction to
BOSCARDS. The BOSCARD is a planning tool that can be used to provide terms of
reference for new projects.
-
January 2017
Word Document
(16K)
This BOSCARD template can be used during the scoping
phase of a project to gather important information from stakeholders.
-
January 2019
PDF
(95K)
The Brainstorm cloud can be used to easily gather information from a range of team members or stakeholders on a variety of topics.
-
August 2017
PDF
(95K)
The SIPOC can be used to develop a high-level view of a
process and to determine areas that require improvement. It includes the
questions that you could ask in order to complete the SIPOC.
-
August 2017
Word Document
(17K)
The SIPOC template can be used to define a high-level
view of a process, the inputs and outputs and who might be involved in the
process.
-
October 2017
Adobe PDF File
(90KB)
This user guide provides a brief introduction to the RACI, Responsibility Matrix, which can be used to help clarify roles and responsibilities for specific tasks within a team
-
October 2017
Word Document
(24K)
This RACI template can be used to clarify roles and responsibilities within a team.
-
October 2017
PDF
(24K)
The Skills Matrix can be used to clarify skills and experience within a team. It can also be used by teams to record personal development.
-
October 2017
Word Document
(24K)
This Skills Matrix template can be used to clarify skills and experience within a team.
-
January 2017
Adobe PDF File
(55KB)
This user guide will help you to explore the underlying cause of problems, in order to implement the correct solution.
-
August 2017
PDF
(118K)
The Spaghetti Map can be used to help define the journey
of a document or customer, in particular it can show how many touch points there
are in a process and where the service moves back and forwards between
particular areas.
-
August 2017
Word document
(22K)
An After Action Review can be used to gather feedback
after an event or process has taken place. This helps to establish lessons
learned and expectations.
Review documents
-
October 2017
Word document
(54KB)
This document should be filled in before any review in
order to clarify the requirements, objectives and scope, and identify who should
take part. The BOSCARD is a useful tool to help gather this detail.
-
October 2017
Word document
(54KB)
This document should be filled in before any review to include the scope and objectives, and circulated to all attendees prior to the review.