Service Improvement Project

The details
Health and Social Care (School of)
Southend Campus
Autumn & Spring
Undergraduate: Level 6
Thursday 03 October 2024
Friday 21 March 2025
08 August 2023


Requisites for this module



Key module for

BSC B740 Nursing (Adult),
BSC B740CO Nursing (Adult),
BSC B742 Nursing (Adult) (Including Year Abroad),
BSC B742CO Nursing (Adult) (Including Year Abroad),
BSC B760 Nursing (Mental Health),
BSC B760CO Nursing (Mental Health),
BSC B762 Nursing (Mental Health) (Including Year Abroad),
BSC B762CO Nursing (Mental Health) (Including Year Abroad),
MSCIB770 Nursing (Dual Award in Adult and Mental Health),
MSCIB770SO Nursing (Dual Award in Adult and Mental Health)

Module description

Monitoring and evaluating the quality of care practices and services, and making subsequent service changes are fundamental for improving the safety and quality of care. Improvements in care and treatment that enhance the outcomes that people experience can be transformative when the people whose experiences matter most are involved in the design of the service.

This module offers students the opportunity to work closely with people with lived experience, citizens and service users to consult on, develop, co-design and lead participatory quality improvement initiatives. In partnership with people, students will select questions and issues that are important to people, and co-design a proposal to address these issues in partnership with people with lived experience, quality and education leads in partner organisations and the support of an academic supervisor.

Module aims

The aims of this module are:

  • To draw together and integrate learning from earlier modules and critically consider how to use evidence in a planned service improvement design.

  • To explore and design participatory approaches using EBP (Evidence-Based Practice) to a planned service improvement that aims to enhance experiences and outcomes for people who use and work in health and social care services.

Module learning outcomes

By the end of this module, students will be expected to be able to:

  1. Critically consider the mechanisms that can be used to improve practices and services (e.g. audit).

  2. Critically consider the effective use of resources and need for sustainability in developing a project plan for practice while understanding the plan could be used to develop a business case.

  3. Demonstrate critical understanding of how to work in partnership with others for improvement in service provision.

  4. Recognise ethical andgovernance processes in service delivery and critically review the range of intended and unintended consequences, benefits, risks and hazards the recommendations for change.

Module information

Indicative syllabus content

  • Understand and apply Evidence Based Practice (EBP)

  • Ethical principles and governance

  • Explore participatory working and research practices 

  • Influencing organisational change

  • Quality improvement methodologies

  • Principles of measurement e.g., audit for service improvement

  • EBP project planning

  • Identification of potential hazards and management of risk

  • Resource allocation in health systems

  • Project planning and understand the concept of developing a business case

Learning and teaching methods

The module will be delivered via:


Students will be introduced to the principles that underpin successful and participatory project planning in a series of keynote lectures with supporting workshops and online resources


Students will discuss engagement and partnership with “others” meeting people with lived experience, clinicians and those who work in partner organisations.


Students will lead their project design and discuss regularly under the supervision of an academic supervisors to determine the shape of the planned service improvement.


This module does not appear to have a published bibliography for this year.

Assessment items, weightings and deadlines

Coursework / exam Description Deadline Coursework weighting
Coursework   Adult Nursing (Southend): Summative assignment      

Additional coursework information

The coursework comprises:

A project plan focused on the re-design of an element of service provision that enhances the experiences and outcomes of those involved in the service.

Exam format definitions

  • Remote, open book: Your exam will take place remotely via an online learning platform. You may refer to any physical or electronic materials during the exam.
  • In-person, open book: Your exam will take place on campus under invigilation. You may refer to any physical materials such as paper study notes or a textbook during the exam. Electronic devices may not be used in the exam.
  • In-person, open book (restricted): The exam will take place on campus under invigilation. You may refer only to specific physical materials such as a named textbook during the exam. Permitted materials will be specified by your department. Electronic devices may not be used in the exam.
  • In-person, closed book: The exam will take place on campus under invigilation. You may not refer to any physical materials or electronic devices during the exam. There may be times when a paper dictionary, for example, may be permitted in an otherwise closed book exam. Any exceptions will be specified by your department.

Your department will provide further guidance before your exams.

Overall assessment

Coursework Exam
100% 0%


Coursework Exam
100% 0%
Module supervisor and teaching staff
Prof Camille Cronin, email: camille.cronin@essex.ac.uk.



External examiner

Mr Donald George Hamilton
London South Bank University
Senior Lecturer
Available via Moodle
No lecture recording information available for this module.


Further information

* Please note: due to differing publication schedules, items marked with an asterisk (*) base their information upon the previous academic year.

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