EG224-5-FY-CO:
Hospitality Supervision, Data and Technology
2023/24
Edge Hotel School
Colchester Campus
Full Year
Undergraduate: Level 5
Current
Thursday 05 October 2023
Friday 28 June 2024
15
09 November 2023
Requisites for this module
(none)
(none)
(none)
(none)
(none)
BA N886 Hospitality Management,
BA NA86 Hospitality Management (Including Year Abroad),
FDA N887 Hospitality Management
This module continues your development from the level 4 Hospitality Operations by providing you with the opportunity to develop the knowledge of supervising teams as well as aspects of operational management. You will develop further the knowledge and application required for the successful planning and organising of your team for the delivery of products and services to customers in all aspects of hotel management operations.
You will understand the value of data to inform managers on trends, performance and analysis. You will review the use of technology applied to the running of a hospitality business.
This module aims to enable you to:
1. Determine and critically evaluate the resources required within the hotel operations.
Resource management: human, physical, (e.g. materials, equipment), financial (including purchasing and stock control);
Management tools in resource planning.
2. Critically evaluate the skills required to deliver the services and products being produced for the hotel customers.
Skills needs analysis;
Customers expectations of service delivery;
Hotel service and product improvements.
3. Critically analyse departmental operational and financial performance.
Management reports;
KPI’s relevant to each department;
Benchmarking.
4. Understand the application of data and technology for managing hospitality businesses.
Data sources and data management;
Uses and application of data;
Advances and trends in technology;
Uses and application of technologies.
At the conclusion of this module you should be able to:
1. Determine and critically evaluate the resources required within the hotel operations.
2. Critically evaluate the skills required to deliver the services and products being produced for customers of the hotel.
3. Critically analyse departmental operational and financial performance.
4. Understand the application of data and technology for managing hospitality businesses.
No additional information available.
Learning and teaching will take the shape of either classroom based or online lectures and seminars where Wivenhoe House will be used to contextualize theory and illustrate practice. Self-managed learning will supplement seminars where you will be provided with guidance on required reading and on-line learning resources.
This module does not appear to have a published bibliography for this year.
Assessment items, weightings and deadlines
| Coursework / exam |
Description |
Deadline |
Coursework weighting |
| Coursework |
Group Presentation |
|
25% |
| Coursework |
Business Report |
|
75% |
Exam format definitions
- Remote, open book: Your exam will take place remotely via an online learning platform. You may refer to any physical or electronic materials during the exam.
- In-person, open book: Your exam will take place on campus under invigilation. You may refer to any physical materials such as paper study notes or a textbook during the exam. Electronic devices may not be used in the exam.
- In-person, open book (restricted): The exam will take place on campus under invigilation. You may refer only to specific physical materials such as a named textbook during the exam. Permitted materials will be specified by your department. Electronic devices may not be used in the exam.
- In-person, closed book: The exam will take place on campus under invigilation. You may not refer to any physical materials or electronic devices during the exam. There may be times when a paper dictionary,
for example, may be permitted in an otherwise closed book exam. Any exceptions will be specified by your department.
Your department will provide further guidance before your exams.
Overall assessment
Reassessment
Module supervisor and teaching staff
Dr Mostafa Marghany, email: mostafa.marghany@essex.ac.uk.
Mostafa Marghany
Edge Hotel School, ehs@essex.ac.uk
Yes
No
No
Available via Moodle
Of 28 hours, 28 (100%) hours available to students:
0 hours not recorded due to service coverage or fault;
0 hours not recorded due to opt-out by lecturer(s), module, or event type.
Edge Hotel School
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