EG203-5-AU-CO:
Delivering Hotel Operations 2
2023/24
Edge Hotel School
Colchester Campus
Autumn
Undergraduate: Level 5
Current
Thursday 05 October 2023
Friday 15 December 2023
30
21 March 2024
Requisites for this module
(none)
(none)
(none)
(none)
(none)
BA N863JD Hotel Management,
BA N863OS Hotel Management,
FDA N86GSS Hotel Management
This module will provide you with the opportunity to develop further the skills gained in Delivering Hotel Operations by providing you with the opportunity to develop supervisory and professional operational skills when responsible for functional areas of a hotel operation.
You will analyse the operational characteristics and success of a team thus providing the opportunity to put your learning into practice. You will understand and, where possible be responsible for the planning and organising of a team in the delivery of products and services to customers in all aspects of hotel operations.
This module aims to enable you to:
1. Determine and, where possible, demonstrate and critically reflect on the professional supervisory skills and knowledge required across the functions of hotel operations.
- Professional and supervisory skills;
- Guest services development and delivery;
- Kitchen and food service supervisory skills;
- Professional accommodation and front office supervisory skills;
- Professional and supervisory skills in delivering support services to internal clients.
2. Demonstrate analysis, planning and organisation of the work of a team within a hotel operation.
- Team organisation;
- Resource management (human, physical, (e.g. materials, equipment), financial (including purchasing and stock control);
- Hotel service and product improvements;
- Kitchen and food service organisations;
- Kitchen and food and beverage service product improvements;
- Food service development and delivery;
- Front of house and accommodation services organisation;
- Accommodation and front office services and improvements;
- Developing guest services delivery in meeting individual guest needs;
- Hotel support services importance and organisation;
- Evaluation of support services including comparisons in supply sources and value for money.
3. Critically evaluate the supervision of resources within hotel operations .
- Systems approaches to resource analysis;
- Determining resource management needs (human, physical, (e.g. materials, equipment), financial (including purchasing and stock control);
- Efficiency and effectiveness in hotel operations;
- Developing professional and supervisory skills;
- The function of a successful team in delivering efficiency and effectiveness of operations.
4. Critically evaluate the team and financial performance against pre-determined criteria across all the functions of hotel operations.
- The function and characteristics of a successful team;
- Performance measurement and evaluation techniques in team performance.
5. Critically analyse practise within the hotel operation concerning contemporary PESTLE issues.
- Hospitality environmental issues.
6. Conform to or demonstrate an understanding of the requirements of the `Professional Code of Practice`.
At the conclusion of this module you should be able to:
1 Determine and, where possible, demonstrate and critically reflect on the professional supervisory skills and knowledge required across the functions of hotel operations.
2. Demonstrate analysis, planning and organisation of the work of a team within a hotel operation.
3. Critically evaluate the supervision of resources within hotel operations.
4. Critically evaluate the team and financial performance against pre-determined criteria across all the functions of hotel operations.
5. Critically analyse practise within the hotel operation concerning contemporary PESTLE issues.
6. Conform to or demonstrate an understanding of the requirements of the `Professional Code of Practice`.
No additional information available.
Learning and teaching will take place in either the practical areas of the Wivenhoe House Hotel supported by the academic and professional practitioner's feedback and expertise or via online learning with group and /or individual tutorials being used to support the development of a work based portfolio
This module does not appear to have a published bibliography for this year.
Assessment items, weightings and deadlines
| Coursework / exam |
Description |
Deadline |
Coursework weighting |
| Coursework |
Reflective Statement |
|
50% |
| Coursework |
PPA |
|
50% |
Additional coursework information
This module involves a work placement in Wivenhoe House Hotel therefore there is a requirement to complete the requisite number of work placement hours before undertaking assessment. Therefore reassessment of this module may include work placement hours as well as a formal reassessment in the form of a Professional Performance Assessment (PPA).
Exam format definitions
- Remote, open book: Your exam will take place remotely via an online learning platform. You may refer to any physical or electronic materials during the exam.
- In-person, open book: Your exam will take place on campus under invigilation. You may refer to any physical materials such as paper study notes or a textbook during the exam. Electronic devices may not be used in the exam.
- In-person, open book (restricted): The exam will take place on campus under invigilation. You may refer only to specific physical materials such as a named textbook during the exam. Permitted materials will be specified by your department. Electronic devices may not be used in the exam.
- In-person, closed book: The exam will take place on campus under invigilation. You may not refer to any physical materials or electronic devices during the exam. There may be times when a paper dictionary,
for example, may be permitted in an otherwise closed book exam. Any exceptions will be specified by your department.
Your department will provide further guidance before your exams.
Overall assessment
Reassessment
Module supervisor and teaching staff
Mr Adrian Martin, email: amartil@essex.ac.uk.
Dimitri Lera
Edge Hotel School, ehs@essex.ac.uk
No
No
No
Available via Moodle
No lecture recording information available for this module.
Edge Hotel School
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