EG202-5-AT-CO:
Hotel Operations 2 (Assessed in Future Year)

The details
2019/20
Edge Hotel School
Colchester Campus
Autumn Special
Undergraduate: Level 5
Current
Thursday 03 October 2019
Saturday 14 December 2019
0
12 April 2019

 

Requisites for this module
(none)
(none)
(none)
(none)

 

(none)

Key module for

BA N863OS Hotel Management,
BA N863SS Hotel Management,
FDA N86GSS Hotel Management

Module description

This module continues from the level 4 module Hotel Operations 1 by providing you with the opportunity to develop the knowledge of supervising teams as well as aspects of operational management. You will develop further the knowledge and application required for the successful planning and organising of your teams for the delivery of products and services to customers in all aspects of hotel management operations. This module develops further your knowledge, understanding and application of financial performance management.

Module aims

This module aims to enable you to:
1. Determine and critically evaluate the resources required within the hotel operations.
- Resource management (human, physical, (e.g. materials, equipment), financial (including purchasing and stock control);
- Management tools in resource planning.

2. Critically evaluate the skills required to deliver the services and products being produced for the hotel guests.
- Skills needs analysis;
- Guest expectations of service delivery;
- Hotel service and product improvements.

3. Critically analyse departmental operational and financial performance.
- Management reports;
- KPI’s relevant to each department;
- Benchmarking.

4. Apply revenue management techniques to improve the business
- Yield management;
- Strategic and differential Pricing;
- Distribution channel management;
- The role of OTA’s.

Module learning outcomes

At the conclusion of this module you should be able to:
1. Determine and critically evaluate the resources required within the hotel operations.
2. Critically evaluate the skills required to deliver the services and products being produced for customers of the hotel.
3. Critically analyse departmental operational and financial performance.
4. Apply revenue management techniques to improve the business

Module information

No additional information available.

Learning and teaching methods

Learning and teaching will take the shape of individual and group tutorials, tutor led seminars and Wivenhoe House Hotel will be used to contextualize theory and illustrate practice. Self managed learning will supplement seminars and tutorials and you will be provided with guidance on required reading and on-line learning resources.

Bibliography

This module does not appear to have a published bibliography.

Assessment items, weightings and deadlines

Coursework / exam Description Deadline Weighting
Coursework Business Report
Coursework Group Presentation

Overall assessment

Coursework Exam
0% 0%

Reassessment

Coursework Exam
0% 0%
Module supervisor and teaching staff
Philip Berners
Edge Hotel School, ehs@essex.ac.uk

 

Availability
No
No
No

External examiner

Dr David Graham
Sheffield Hallam University
Principal Lecturer - Hospitality Management ext. 6090
Resources
Available via Moodle
Of 24 hours, 24 (100%) hours available to students:
0 hours not recorded due to service coverage or fault;
0 hours not recorded due to opt-out by lecturer(s).

 

Further information
Edge Hotel School

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