Module Directory

The module explores the concept of communication and workplace learning. The application of listening and effective communication skills is directed toward building trust and addressing the real concerns of patients. The module addresses reading, essay writing, key literacy skills, digital literacy, literature searching and written communication skills.

The module aims:

• To place the development of the role of the healthcare worker in the context of a learning continuum based in Higher Education.


• To develop interpersonal and communication skills which enhance personal and professional effectiveness.


• To introduce reflection and reflective practice, to enable the individual to evaluate personal strengths and limitations in skills, knowledge, competence and personal attributes to develop in and outside the workplace.


• To introduce a range of academic literacy and numeracy skill (reading, writing, digital, presenting information and critical analysis) and embed to support study and lifelong learning.


• To develop self-awareness, resilience, emotional intelligence and effective communication skills that enhances the therapeutic use of self.

On successful completion of this module, students will be able to:

1. Demonstrate the ability to engage with technology, and gather relevant information from a wide range of sources including electronic data relevant to health and social care practice (Essay).
2. Review your own study skills, learning styles and personal strengths as the basis for setting goals for learning (Skills 1).
3. Write in a range of different styles for different audiences and produce appropriately referenced academic work related to the workplace (Essay).
4. Use reflection to link learning with the workplace and new knowledge and understanding (Essay).
5. Demonstrate an understanding of communication as a human interaction and the barriers to effective communication (Essay).
6. Initiate rapport, respond to non-verbal cues and show compassion in all healthcare encounters consistent with relevant legislation, policies and procedures (Essay).

Learning to study and communication skills are critical to personal and professional effectiveness.

The module introduces the healthcare worker to personal study skills and techniques to build personal impact, influence and effectiveness in dealings with others. It takes the participants from learning about themselves, their capacity to learn, and the process they have successfully used in the past to their interest in and knowledge of, the subject they wish to learn.

This module further highlights the notion that responsibility is the recognition that to succeed the participants make decisions about their priorities, time, and resources to develop lifelong study skills.

The module utilises a range of teaching and learning methods so that all learning styles are accommodated for and necessary support is provided on a class, group and individual basis. There is a considerable amount of extension activities provided within the module to accommodate the wide range of student abilities.