Module Directory

Monitoring and evaluating the quality of care practices and services, and making subsequent service changes are fundamental for improving the safety and quality of care. Improvements in care and treatment that enhance the outcomes that people experience can be transformative when the people whose experiences matter most are involved in the design of the service.

This module offers students the opportunity to work closely with people with lived experience, citizens and service users to consult on, develop, co-design and lead participatory quality improvement initiatives. In partnership with people, students will select questions and issues that are important to people, and co-design a proposal to address these issues in partnership with people with lived experience, quality and education leads in partner organisations and the support of an academic supervisor.

The aims of this module are:

• To draw together and integrate learning from earlier modules and critically consider how to use evidence in a planned service improvement design.


• To explore and design participatory approaches using EBP (Evidence-Based Practice) to a planned service improvement that aims to enhance experiences and outcomes for people who use and work in health and social care services.

By the end of this module, students will be expected to be able to:

1. Critically consider the mechanisms that can be used to improve practices and services (e.g. audit).


2. Critically consider the effective use of resources and need for sustainability in developing a project plan for practice while understanding the plan could be used to develop a business case.


3. Demonstrate critical understanding of how to work in partnership with others for improvement in service provision.


4. Recognise ethical andgovernance processes in service delivery and critically review the range of intended and unintended consequences, benefits, risks and hazards the recommendations for change.

Indicative syllabus content

• Understand and apply Evidence Based Practice (EBP)


• Ethical principles and governance


• Explore participatory working and research practices 


• Influencing organisational change


• Quality improvement methodologies


• Principles of measurement e.g., audit for service improvement


• EBP project planning


• Identification of potential hazards and management of risk


• Resource allocation in health systems


• Project planning and understand the concept of developing a business case

The module will be delivered via:

Lectures

Students will be introduced to the principles that underpin successful and participatory project planning in a series of keynote lectures with supporting workshops and online resources

Seminars

Students will discuss engagement and partnership with “others” meeting people with lived experience, clinicians and those who work in partner organisations.

Tutorials

Students will lead their project design and discuss regularly under the supervision of an academic supervisors to determine the shape of the planned service improvement.