EG706-7-AU-CO:
Human Resources and Organisational Behaviour for the International Hospitality Industry

The details
2023/24
Edge Hotel School
Colchester Campus
Autumn
Postgraduate: Level 7
Current
Thursday 05 October 2023
Friday 15 December 2023
20
19 September 2023

 

Requisites for this module
(none)
(none)
(none)
(none)

 

(none)

Key module for

MSC N28612 International Hospitality Management,
MSC N286JS International Hospitality Management

Module description

This module provides anintroduction to some of the main principles and practices of human resourcemanagement and organizational behaviourwithin Hospitality organisations.

The module combines lectures with work in small groups and individual study to provide students with an understanding of both the methods of managing a multi-cultural workforce and a critical understanding of contemporary management approaches to organisational behaviour for the international hospitality industry

Module aims

This module aims to provide students with an understanding and critical insight into a range of principles and practices that affect the nature of organisational behaviour and the management of human resources in the international hospitality industry.

Module learning outcomes

1. Recognise and evaluate the factors that shape organisational behaviour and the management of human resources.
2. Analyse the role of human resources management in recruitment and retention, staff development and performance management.
3. Critically reflect on HRM and Organisational Behaviour practices and apply them to contemporary issues within the international hospitality industry. 4. Critically evaluate the forces influencing the expectations and behaviour of international hospitality organisations.

Module information

Indicative Content

1. Recognise and evaluate the factors that shape organisational behaviour and the management of human resources.
- Introducing organisational behaviour and human resource management
- Organisational culture and structures
- Motivation and teamwork
- The changing nature of work

2. Analyse the role of human resources management in recruitment and retention, staff development andperformance management.
- Job analysis, job description, person specification, applications, shortlisting, interviews and interview analysis
- HR planning and forecasting
- Employment legislation
- Recruitment and retention
- Disciplinary and grievance procedures
- Strategic planning and strategic goals
- Assessment methods

3. Critically reflect on HRM and Organisational Behaviour practices and apply themto contemporary issues within the international hospitality industry.
- Managing culture in multinational organisations
- Emotional intelligence
- Management versus leadership
- Motivation and reward in the international hospitality industry

4. Critically evaluate the expectations and behaviour of international hospitality organisations.
- Corporate social responsibility and organisational behaviour
- Change management
- Ethics and employment
- Hospitality and modern day slavery

Learning and teaching methods

Lectures and workshops will form the main methods for the delivery of this module and students will be expected to access and prepare for such sessions using the virtual learning environment and guided resources. Where relevant, both operational and management information derived from the Wivenhoe House will be used in academic sessions. It is the intention of the academic team to encourage high levels of guided independent learning and, as a consequence, students will not only be given access to the on-line learning resources ofthe University, but this will also be supplemented by access to a number of specialist online resources provided via the professional bodies and associations of which EHS is a member (IOH; HOSPA; UKH; ITT etc). Case studies from the hospitality industry as well as complementary industries will be used to compare andcontrast different practice.

Bibliography

This module does not appear to have a published bibliography for this year.

Assessment items, weightings and deadlines

Coursework / exam Description Deadline Coursework weighting
Coursework   Presentation  24/11/2023  40% 
Coursework   Report  15/12/2023  60% 

Exam format definitions

  • Remote, open book: Your exam will take place remotely via an online learning platform. You may refer to any physical or electronic materials during the exam.
  • In-person, open book: Your exam will take place on campus under invigilation. You may refer to any physical materials such as paper study notes or a textbook during the exam. Electronic devices may not be used in the exam.
  • In-person, open book (restricted): The exam will take place on campus under invigilation. You may refer only to specific physical materials such as a named textbook during the exam. Permitted materials will be specified by your department. Electronic devices may not be used in the exam.
  • In-person, closed book: The exam will take place on campus under invigilation. You may not refer to any physical materials or electronic devices during the exam. There may be times when a paper dictionary, for example, may be permitted in an otherwise closed book exam. Any exceptions will be specified by your department.

Your department will provide further guidance before your exams.

Overall assessment

Coursework Exam
100% 0%

Reassessment

Coursework Exam
100% 0%
Module supervisor and teaching staff
Ms Jennifer Kaye, email: jennifer.kaye@essex.ac.uk.
Dr Mostafa Marghany, email: mostafa.marghany@essex.ac.uk.

 

Availability
No
No
No

External examiner

Prof Paul Barron
Edinburgh Napier University
Deputy Dean
Resources
Available via Moodle
Of 93 hours, 93 (100%) hours available to students:
0 hours not recorded due to service coverage or fault;
0 hours not recorded due to opt-out by lecturer(s), module, or event type.

 

Further information
Edge Hotel School

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