EG706-7-AU-CO:
Human Resources and Organisational Behaviour for the International Hospitality Industry
2021/22
Edge Hotel School
Colchester Campus
Autumn
Postgraduate: Level 7
Current
Thursday 07 October 2021
Friday 17 December 2021
20
13 April 2021
Requisites for this module
(none)
(none)
(none)
(none)
(none)
MSC N28612 International Hospitality Management,
MSC N286JS International Hospitality Management
This module provides anintroduction to some of the main principles and practices of human resourcemanagement and organizational behaviourwithin Hospitality organisations.
The module combines lectures with work in small groups and individual study to provide students with an understanding of both the methods of managing a multi-cultural workforce and a critical understanding of contemporary management approaches to organisational behaviour for the international hospitality industry
This module aims to provide students with an understanding and critical insight into a range of principles and practices that affect the nature of organisational behaviour and the management of human resources in the international hospitality industry.
1. Recognise and evaluate the factors that shape organisational behaviour and the management of human resources.
2. Analyse the role of human resources management in recruitment and retention, staff development and performance management.
3. Critically reflect on HRM and Organisational Behaviour practices and apply them to contemporary issues within the international hospitality industry. 4. Critically evaluate the forces influencing the expectations and behaviour of international hospitality organisations.
Indicative Content
1. Recognise and evaluate the factors that shape organisational behaviour and the management of human resources.
- Introducing organisational behaviour and human resource management
- Organisational culture and structures
- Motivation and teamwork
- The changing nature of work
2. Analyse the role of human resources management in recruitment and retention, staff development andperformance management.
- Job analysis, job description, person specification, applications, shortlisting, interviews and interview analysis
- HR planning and forecasting
- Employment legislation
- Recruitment and retention
- Disciplinary and grievance procedures
- Strategic planning and strategic goals
- Assessment methods
3. Critically reflect on HRM and Organisational Behaviour practices and apply themto contemporary issues within the international hospitality industry.
- Managing culture in multinational organisations
- Emotional intelligence
- Management versus leadership
- Motivation and reward in the international hospitality industry
4. Critically evaluate the expectations and behaviour of international hospitality organisations.
- Corporate social responsibility and organisational behaviour
- Change management
- Ethics and employment
- Hospitality and modern day slavery
Lectures and workshops will form the main methods for the delivery of this module and students will be expected to access and prepare for such sessions using the virtual learning environment and guided resources.
Where relevant, both operational and management information derived from the Wivenhoe House will be used in academic sessions.
It is the intention of the academic team to encourage high levels of guided independent learning and, as a consequence, students will not only be given access to the on-line learning resources ofthe University, but this will also be supplemented by access to a number of specialist online resources provided via the professional bodies and associations of which EHS is a member (IOH; HOSPA; UKH; ITT etc).
Case studies from the hospitality industry as well as complementary industries will be used to compare andcontrast different practice.
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Boella, M.J. and Goss-Turner, S. (2020)
Human Resource Management in the Hospitality Industry: A Guide to Best Practice. 10th edn. Abingdon, UK: Routledge. Available at:
https://ebookcentral.proquest.com/lib/universityofessex-ebooks/detail.action?docID=5845064.
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Leatherbarrow, C. and Fletcher, J. (2019)
Introduction to Human Resource Management: A Guide to HR in Practice. 4th edn. London, UK: Kogan Page. Available at:
https://ebookcentral.proquest.com/lib/universityofessex-ebooks/detail.action?docID=6455479.
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Armstrong, M. and Taylor, S. (2020)
Armstrong’s Handbook of Human Resource Management Practice. 15th edn. London, UK: Kogan Page. Available at:
https://ebookcentral.proquest.com/lib/universityofessex-ebooks/detail.action?docID=5995878.
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Armstrong, M. (2010)
Armstrong’s Essential Human Resource Management Practice: A Guide to People Management. London, UK: Kogan Page. Available at:
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=330816.
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Bratton, J. (2015)
Introduction to Work and Organizational Behaviour. 3rd edn. London, UK: Macmillan Education. Available at:
https://ebookcentral.proquest.com/lib/universityofessex-ebooks/detail.action?docID=6234894.
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Clegg, S.R., Kornberger, M. and Pitsis, T.S. (2019)
Managing and Organizations: An Introduction to Theory and Practice. 5th edn. London, UK: SAGE Publications. Available at:
https://app.kortext.com/Shibboleth.sso/Login?entityID=https://idp0.essex.ac.uk/shibboleth&target=https://app.kortext.com/borrow/340575.
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Mullins, L.J. and Christy, G. (2016)
Management and Organisational Behaviour. 11th edn. Harlow, UK: Pearson Education. Available at:
https://ebookcentral.proquest.com/lib/universityofessex-ebooks/detail.action?docID=5175113.
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The above list is indicative of the essential reading for the course.
The library makes provision for all reading list items, with digital provision where possible, and these resources are shared between students.
Further reading can be obtained from this module's
reading list.
Assessment items, weightings and deadlines
Coursework / exam |
Description |
Deadline |
Coursework weighting |
Coursework |
Presentation |
19/11/2021 |
40% |
Coursework |
Report |
10/12/2021 |
60% |
Exam format definitions
- Remote, open book: Your exam will take place remotely via an online learning platform. You may refer to any physical or electronic materials during the exam.
- In-person, open book: Your exam will take place on campus under invigilation. You may refer to any physical materials such as paper study notes or a textbook during the exam. Electronic devices may not be used in the exam.
- In-person, open book (restricted): The exam will take place on campus under invigilation. You may refer only to specific physical materials such as a named textbook during the exam. Permitted materials will be specified by your department. Electronic devices may not be used in the exam.
- In-person, closed book: The exam will take place on campus under invigilation. You may not refer to any physical materials or electronic devices during the exam. There may be times when a paper dictionary,
for example, may be permitted in an otherwise closed book exam. Any exceptions will be specified by your department.
Your department will provide further guidance before your exams.
Overall assessment
Reassessment
Module supervisor and teaching staff
No
No
No
No external examiner information available for this module.
Available via Moodle
Of 60 hours, 51 (85%) hours available to students:
9 hours not recorded due to service coverage or fault;
0 hours not recorded due to opt-out by lecturer(s), module, or event type.
Edge Hotel School
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