EG202-5-AT-CO:
Hotel Operations 2 (Assessed in Future Year)
2019/20
Edge Hotel School
Colchester Campus
Autumn Special
Undergraduate: Level 5
Current
Thursday 03 October 2019
Wednesday 07 October 2020
0
12 April 2019
Requisites for this module
(none)
(none)
(none)
(none)
(none)
BA N863OS Hotel Management,
FDA N86GSS Hotel Management
This module continues from the level 4 module Hotel Operations 1 by providing you with the opportunity to develop the knowledge of supervising teams as well as aspects of operational management. You will develop further the knowledge and application required for the successful planning and organising of your teams for the delivery of products and services to customers in all aspects of hotel management operations. This module develops further your knowledge, understanding and application of financial performance management.
This module aims to enable you to:
1. Determine and critically evaluate the resources required within the hotel operations.
- Resource management (human, physical, (e.g. materials, equipment), financial (including purchasing and stock control);
- Management tools in resource planning.
2. Critically evaluate the skills required to deliver the services and products being produced for the hotel guests.
- Skills needs analysis;
- Guest expectations of service delivery;
- Hotel service and product improvements.
3. Critically analyse departmental operational and financial performance.
- Management reports;
- KPI’s relevant to each department;
- Benchmarking.
4. Apply revenue management techniques to improve the business
- Yield management;
- Strategic and differential Pricing;
- Distribution channel management;
- The role of OTA’s.
At the conclusion of this module you should be able to:
1. Determine and critically evaluate the resources required within the hotel operations.
2. Critically evaluate the skills required to deliver the services and products being produced for customers of the hotel.
3. Critically analyse departmental operational and financial performance.
4. Apply revenue management techniques to improve the business
No additional information available.
Learning and teaching will take the shape of individual and group tutorials, tutor led seminars and Wivenhoe House Hotel will be used to contextualize theory and illustrate practice. Self managed learning will supplement seminars and tutorials and you will be provided with guidance on required reading and on-line learning resources.
This module does not appear to have a published bibliography.
Assessment items, weightings and deadlines
| Coursework / exam |
Description |
Deadline |
Coursework weighting |
| Coursework |
Business Report |
|
|
| Coursework |
Group Training Seminar |
|
|
Exam format definitions
- Remote, open book: Your exam will take place remotely via an online learning platform. You may refer to any physical or electronic materials during the exam.
- In-person, open book: Your exam will take place on campus under invigilation. You may refer to any physical materials such as paper study notes or a textbook during the exam. Electronic devices may not be used in the exam.
- In-person, open book (restricted): The exam will take place on campus under invigilation. You may refer only to specific physical materials such as a named textbook during the exam. Permitted materials will be specified by your department. Electronic devices may not be used in the exam.
- In-person, closed book: The exam will take place on campus under invigilation. You may not refer to any physical materials or electronic devices during the exam. There may be times when a paper dictionary,
for example, may be permitted in an otherwise closed book exam. Any exceptions will be specified by your department.
Your department will provide further guidance before your exams.
Overall assessment
Reassessment
Module supervisor and teaching staff
Dr Philip Berners, email: p.berners@essex.ac.uk.
Philip Berners
Edge Hotel School, ehs@essex.ac.uk
No
No
No
Dr David Graham
Sheffield Hallam University
Principal Lecturer - Hospitality Management ext. 6090
Available via Moodle
Of 43 hours, 0 (0%) hours available to students:
43 hours not recorded due to service coverage or fault;
0 hours not recorded due to opt-out by lecturer(s).
Edge Hotel School
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