Hotel Operations 1

The details
Edge Hotel School
Colchester Campus
Full Year
Undergraduate: Level 4
Thursday 08 October 2020
Friday 02 July 2021
30 April 2019


Requisites for this module



Key module for

BA N863OS Hotel Management,
BA N863SS Hotel Management,
FDA N86GSS Hotel Management

Module description

This module will enable you to acquire the understanding and knowledge of the operational characteristics of a high quality hotel business enabling the business to achieve its objectives. You will understand and use basic financial and costing skills and utilise relevant technology to enhance business performance.

Module aims

This module aims to enable you to:
1. Understand the key resources of a hotel operation.
- Professional knowledge, skills and understanding in food and beverage, front of house and accommodation services;
- Professional knowledge and understanding in hotel support services e.g. marketing, finance, human resources.

2. Evaluate the importance and significance of marketing, financial and human resource management functions within hotel operations.
- The interrelationship between the principle functions within the hotel;
- The functional roles of a different hotel departments;
- An overview of the systems and processes used in hotels for the management of functions and resources;
• The use of technology in hotel operational functions;
• Environmental impact on hospitality.

3. Analyse operational data to determine business performance.
- Understand and interpret financial concepts e.g. profit, sales mix, volume of sales, cash flow and undertake simple calculations;
- Appreciate the importance of and interpret basic financial documents e.g. balance sheet, profit and loss. Calculate a simple profit and loss account;
- Understand cost behaviour and classification and calculate costs and selling prices. Calculate and interpret operational ratios.

Module learning outcomes

At the conclusion of this module you should be able to:
1. Understand the key resources of a hotel operation.
2. Evaluate the importance and significance of marketing, financial and human resource management functions within hotel operations.
3. Analyse operational data to determine business performance.

Module information

No additional information available.

Learning and teaching methods

Learning and teaching will take the shape of professional practice supported by individual and group tutorials, tutor led seminars and Wivenhoe House will be used to contextualise theory and illustrate practice. Self-managed learning will supplement seminars and tutorials and you will be provided with guidance on required reading and on-line learning resources.


This module does not appear to have a published bibliography.

Assessment items, weightings and deadlines

Coursework / exam Description Deadline Weighting
Coursework   Individual Presentation     
Written Exam  Exam     

Overall assessment

Coursework Exam
100% 0%


Coursework Exam
100% 0%
Module supervisor and teaching staff
Mr Dimitri Lera, email:
Philip Berners
Edge Hotel School,



External examiner

Dr David Graham
Sheffield Hallam University
Principal Lecturer - Hospitality Management ext. 6090
Available via Moodle
Of 36 hours, 26 (72.2%) hours available to students:
10 hours not recorded due to service coverage or fault;
0 hours not recorded due to opt-out by lecturer(s).


Further information
Edge Hotel School

* Please note: due to differing publication schedules, items marked with an asterisk (*) base their information upon the previous academic year.

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