EG130-4-FY-CO:
Tourism Operations
2024/25
Edge Hotel School
Colchester Campus
Full Year
Undergraduate: Level 4
Current
Thursday 03 October 2024
Friday 27 June 2025
15
22 March 2024
Requisites for this module
(none)
(none)
(none)
(none)
(none)
BA N802 Tourism,
BA N803 Tourism (including Year Abroad),
FDA N801 Tourism
This module will enable you to acquire the understanding and knowledge of the operational characteristics of a tourism business enabling the business to achieve its objectives.
You will understand the process of the tourism business and recognise the opportunities and challenges of operating tourism business across the various sectors.
The aims of this module are:
- Understand the key resources of a tourism business
- Explore the characteristics (e.g., intangibility, perishability, inseparability, and variability) of a tourism business such as a tour operator, visitor attraction, etc.
- Understand the 5A’s of tourism products (Accommodation, Accessibility, Activities, Amenities, and Attraction).
- Evaluate the importance and significance of marketing, financial and human resource management functions within tourism business operations
- Understand the functional roles of different tourism departments.
- Explore the systems and processes used in tourism for the management of functions and resources.
- The use of technology in tourism operational functions.
- Analyse operational data to determine business performance
- Understand and interpret financial concepts (e.g., profit, sales mix, volume of sales, cash flow and undertake simple calculations).
- Appreciate the importance of and interpret basic financial documents (e.g., balance sheet, profit and loss, annual report).
- Understand cost behaviour and pricing policies.
By the end of the module, students will be expected to:
- Understand the key resources of a tourism business
- Evaluate the importance and significance of marketing, financial and human resource management functions within tourism operations.
- Analyse operational data to determine tourism business performance
No additional information available.
The module will be delivered via:
- Lectures
- Seminars
- Workshops
Students will be expected to access and prepare for such sessions using the EHS online virtual learning environment and resources. Where relevant, both operational and management information derived from the Wivenhoe House will be used in academic sessions, as will observations from your work experience. Other tourism and hospitality organisations will be used to contextualize theory and illustrate best practice across industries to supplement learning.
Assessment items, weightings and deadlines
| Coursework / exam |
Description |
Deadline |
Coursework weighting |
Exam format definitions
- Remote, open book: Your exam will take place remotely via an online learning platform. You may refer to any physical or electronic materials during the exam.
- In-person, open book: Your exam will take place on campus under invigilation. You may refer to any physical materials such as paper study notes or a textbook during the exam. Electronic devices may not be used in the exam.
- In-person, open book (restricted): The exam will take place on campus under invigilation. You may refer only to specific physical materials such as a named textbook during the exam. Permitted materials will be specified by your department. Electronic devices may not be used in the exam.
- In-person, closed book: The exam will take place on campus under invigilation. You may not refer to any physical materials or electronic devices during the exam. There may be times when a paper dictionary,
for example, may be permitted in an otherwise closed book exam. Any exceptions will be specified by your department.
Your department will provide further guidance before your exams.
Overall assessment
Reassessment
Module supervisor and teaching staff
Yes
No
No
No external examiner information available for this module.
Available via Moodle
No lecture recording information available for this module.
Edge Hotel School
* Please note: due to differing publication schedules, items marked with an asterisk (*) base their information upon the previous academic year.
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