EG125-4-FY-CO:
Hospitality Operations

The details
2023/24
Edge Hotel School
Colchester Campus
Full Year
Undergraduate: Level 4
Current
Thursday 05 October 2023
Friday 28 June 2024
15
09 November 2023

 

Requisites for this module
(none)
(none)
(none)
(none)

 

(none)

Key module for

BA N886 Hospitality Management,
BA NA86 Hospitality Management (Including Year Abroad),
FDA N887 Hospitality Management

Module description

This module will enable you to acquire the understanding and knowledge of the operational characteristics of a high quality hotel business enabling the business to achieve its objectives. You will understand and use basic KPIs and costing skills and utilise relevant technology to enhance business performance.

Module aims

This module aims to enable you to:
1. Understand the key resources of a hotel operation
- Professional knowledge, skills and understanding in food and beverage, front of house and accommodation services;
- Professional knowledge and understanding in hotel support services e.g. marketing, finance, human resources.

2. Evaluate the importance and significance of marketing, financial and human resource management functions within hotel operations
- The interrelationship between the principle functions within the hotel;
- The functional roles of a different hotel departments;
- An overview of the systems and processes used in hotels for the management of functions and resources;
- The use of technology in hotel operational functions;
- Environmental impacts on hospitality.

3. Analyse operational data to determine business performance.
- Understand and interpret Key KPIs and undertake simple calculations;
- Appreciate the importance of and interpret basic financial documents e.g. balance sheet, profit and loss. Calculate a simple profit and loss account;
- Understand cost behaviour and pricing policies.

Module learning outcomes

At the conclusion of this module you should be able to:
1. Understand the key resources of a hotel operation.
2. Evaluate the importance and significance of marketing, financial and human resource management functions within hotel operations.
3. Analyse operational data to determine business performance.

Module information

No additional information available.

Learning and teaching methods

Learning and teaching will take the shape of either classroom based or online lectures and seminars where Wivenhoe House will be used to contextualize theory and illustrate practice. Self-managed learning will supplement seminars where you will be provided with guidance on required reading and on-line learning resources.

Bibliography

This module does not appear to have a published bibliography for this year.

Assessment items, weightings and deadlines

Coursework / exam Description Deadline Coursework weighting
Coursework   Individual Presentation  17/11/2023  100% 
Written Exam  Exam     
Exam  Main exam: In-Person, Open Book, 60 minutes during Summer (Main Period) 
Exam  Reassessment Main exam: In-Person, Open Book, 60 minutes during January 
Exam  Reassessment Main exam: In-Person, Open Book, 60 minutes during September (Reassessment Period) 

Exam format definitions

  • Remote, open book: Your exam will take place remotely via an online learning platform. You may refer to any physical or electronic materials during the exam.
  • In-person, open book: Your exam will take place on campus under invigilation. You may refer to any physical materials such as paper study notes or a textbook during the exam. Electronic devices may not be used in the exam.
  • In-person, open book (restricted): The exam will take place on campus under invigilation. You may refer only to specific physical materials such as a named textbook during the exam. Permitted materials will be specified by your department. Electronic devices may not be used in the exam.
  • In-person, closed book: The exam will take place on campus under invigilation. You may not refer to any physical materials or electronic devices during the exam. There may be times when a paper dictionary, for example, may be permitted in an otherwise closed book exam. Any exceptions will be specified by your department.

Your department will provide further guidance before your exams.

Overall assessment

Coursework Exam
50% 50%

Reassessment

Coursework Exam
50% 50%
Module supervisor and teaching staff
Mr Alexander Horswill, email: a.horswill@essex.ac.uk.
Alexander Horswill
Edge Hotel School, ehs@essex.ac.uk

 

Availability
Yes
No
No

External examiner

Mr James Ellerby
Resources
Available via Moodle
Of 21 hours, 21 (100%) hours available to students:
0 hours not recorded due to service coverage or fault;
0 hours not recorded due to opt-out by lecturer(s), module, or event type.

 

Further information
Edge Hotel School

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