Communication and Intercultural Skills

The details
Essex Business School
Southend Campus
Undergraduate: Level 6
Sunday 17 January 2021
Friday 26 March 2021
03 June 2020


Requisites for this module



Key module for

BSC N832 Tourism Management,
BSC N833 Tourism Management (Including Year Abroad),
BSC N834 Tourism Management (Including Placement Year),
BSC N835 Tourism Management (Including Foundation Year),
BSC N835CO Tourism Management (Including Foundation Year)

Module description

This module emphasizes that understanding of different cultures is of critical importance to the current globalized economy and especially to the tourism industry given its multinational and multicultural characteristics. By equipping students with communication and intercultural skills, this module further provides them with insights on how to effectively manage diverse cultures in an ever-changing and highly competitive global work reality.

Module aims

While building on theories of culture, this module not only aims to develop students’ cultural self-awareness but also to prepare and nurture their confidence within the perspective of managing across national boundaries in a highly interconnected world.

Module learning outcomes

On successful completion of the module, students will be able to:

1. Have critical understanding of the key determinants of intercultural awareness and of the close relationship between culture and communication;

2. Understand systems universal to all cultural groups and their relationship to communicating and negotiating in a globalised reality;

3. Have a critical awareness of cultural shocks and the impact values have in communicating effectively with people from other cultures; and,

4. Have a critical awareness of ethical issues in the development of intercultural competence to prevent the emergence of bias hampering the growth of mutual understanding.

Module information

No additional information available.

Learning and teaching methods

The learning and teaching methods for the module will use a combination of: - Lectures from the departmental staff and guest speakers - Seminars - Discussion of case studies and journal articles - Class exercises - Individual and group work - Signposting to additional resources


  • Lustig, Myron W.; Koester, Jolene. (2017) Intercultural competence : interpersonal communication across cultures, NY: Pearson.

The above list is indicative of the essential reading for the course. The library makes provision for all reading list items, with digital provision where possible, and these resources are shared between students. Further reading can be obtained from this module's reading list.

Assessment items, weightings and deadlines

Coursework / exam Description Deadline Weighting
Coursework   Individual Essay    100% 

Overall assessment

Coursework Exam
100% 0%


Coursework Exam
100% 0%
Module supervisor and teaching staff
Dr Manuela Nocker, email:
Dr Manuela Nocker



External examiner

Dr Omar Al-Tabbaa
University of Kent
Senior Lecturer in Strategy & International Business
Available via Moodle
Of 28 hours, 28 (100%) hours available to students:
0 hours not recorded due to service coverage or fault;
0 hours not recorded due to opt-out by lecturer(s).


Further information
Essex Business School

* Please note: due to differing publication schedules, items marked with an asterisk (*) base their information upon the previous academic year.

Disclaimer: The University makes every effort to ensure that this information on its Module Directory is accurate and up-to-date. Exceptionally it can be necessary to make changes, for example to programmes, modules, facilities or fees. Examples of such reasons might include a change of law or regulatory requirements, industrial action, lack of demand, departure of key personnel, change in government policy, or withdrawal/reduction of funding. Changes to modules may for example consist of variations to the content and method of delivery or assessment of modules and other services, to discontinue modules and other services and to merge or combine modules. The University will endeavour to keep such changes to a minimum, and will also keep students informed appropriately by updating our programme specifications and module directory.

The full Procedures, Rules and Regulations of the University governing how it operates are set out in the Charter, Statutes and Ordinances and in the University Regulations, Policy and Procedures.