Communication and Intercultural Skills

The details
Essex Business School
Southend Campus
Undergraduate: Level 6
Monday 13 January 2025
Friday 21 March 2025
20 June 2023


Requisites for this module



Key module for

BSC N832 Tourism Management,
BSC N834 Tourism Management (Including Placement Year)

Module description

This module emphasizes that understanding of different cultures is of critical importance to the current globalized economy and especially to the tourism industry, given its multinational and multicultural characteristics.

By equipping students with communication and intercultural skills, this module further provides them with insights on how to effectively manage diverse cultures in an ever-changing and highly competitive global work reality.

Module aims

The aims of this module are:

  • To develop students' cultural self-awareness, while building on theories of culture.

  • To prepare and nurture students' confidence within the perspective of managing across national boundaries in a highly interconnected world.

Module learning outcomes

By the end of this module, students will be expected to be able to:

  1. Have critical understanding of the key determinants of intercultural awareness and of the close relationship between culture and communication.

  2. Understand systems universal to all cultural groups and their relationship to communicating and negotiating in a globalised reality.

  3. Have a critical awareness of cultural shocks and the impact values have in communicating effectively with people from other cultures.

  4. Have a critical awareness of ethical issues in the development of intercultural competence to prevent the emergence of bias hampering the growth of mutual understanding.

Module information

No additional information available.

Learning and teaching methods

This module will be delivered via:

  • Lectures from departmental staff and guest speakers, together with a combination of;
  • Seminars; discussion of case studies; discussion of journal articles; class exercises; individual and group work; signposting to additional resources.


This module does not appear to have a published bibliography for this year.

Assessment items, weightings and deadlines

Coursework / exam Description Deadline Coursework weighting
Coursework   Individual Essay    100% 

Exam format definitions

  • Remote, open book: Your exam will take place remotely via an online learning platform. You may refer to any physical or electronic materials during the exam.
  • In-person, open book: Your exam will take place on campus under invigilation. You may refer to any physical materials such as paper study notes or a textbook during the exam. Electronic devices may not be used in the exam.
  • In-person, open book (restricted): The exam will take place on campus under invigilation. You may refer only to specific physical materials such as a named textbook during the exam. Permitted materials will be specified by your department. Electronic devices may not be used in the exam.
  • In-person, closed book: The exam will take place on campus under invigilation. You may not refer to any physical materials or electronic devices during the exam. There may be times when a paper dictionary, for example, may be permitted in an otherwise closed book exam. Any exceptions will be specified by your department.

Your department will provide further guidance before your exams.

Overall assessment

Coursework Exam
100% 0%


Coursework Exam
100% 0%
Module supervisor and teaching staff
Dr Manuela Nocker, email:
Dr Manuela Nocker



External examiner

Dr Vikrant Shirodkar
University of Sussex
Senior Lecturer In International Business
Available via Moodle
Of 28 hours, 28 (100%) hours available to students:
0 hours not recorded due to service coverage or fault;
0 hours not recorded due to opt-out by lecturer(s).


Further information
Essex Business School

* Please note: due to differing publication schedules, items marked with an asterisk (*) base their information upon the previous academic year.

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