Minor Service Outage

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Partial Outage
HR Organiser Operational
Unit 4 Partial Outage
ESIS Operational
CRM Operational
SharePoint Operational
Tableau Operational
People Manager Operational
File storage Operational
Box Operational
OneDrive Operational
Home Directory (M: Drive) Operational
Shared drives Operational
Internet, network and VPN Operational
Network Operational
Wifi Operational
VPN Operational
Learning tools Operational
FASER Operational
Moodle ? Operational
Listen Again Operational
Software Hub Operational
Timetables Operational
LEAP Operational
Pocket Essex Operational
Email Operational
Printing Operational
Staff computers Operational
Study spaces Operational
Teams Operational
Telephones Operational
University website Operational
Zoom Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned work affecting Tableau Apr 3, 2024 17:00-20:00 BST
Tableau will be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Posted on Mar 27, 2024 - 09:33 GMT
Past Incidents
Mar 28, 2024
Update - The scheduled maintenance has been completed.
Mar 28, 09:33 GMT
Completed - The scheduled maintenance has been completed.
Mar 28, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 07:00 GMT
Scheduled - We will be switching off the phone system again at Colchester for up to 1 hr, to gather further performance logs of the back up systems in Southend and Loughton, as the preceding attempt was inconclusive.

During this time, there will be no inbound or outbound calls from Colchester Campus affecting the following:

All fixed telephone handsets and group numbers in Colchester
All BRIA softphone users will be affected
All BCT users will be affected - including Campus switchboard and Sports Centre
Voicemail service - no messages can be left or reviewed

Teams telephony users will not be able to call a Colchester extension number,

Teams to Teams calls will still work.

Mar 25, 11:38 GMT
Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 09:30 GMT
Scheduled - Our Research Data Repository will be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Mar 20, 11:16 GMT
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:00 GMT
Scheduled - We will be switching off the phone system at Colchester for up to 1 hr, to re-run system checks on the back up systems in Southend and Loughton.

During this time, there will be no inbound or outbound calls from Colchester Campus affecting the following:

All fixed telephone handsets and group numbers in Colchester
All BRIA softphone users will be affected
All BCT users will be affected
Voicemail service - no messages can be left or reviewed

Teams telephony users will not be able to call a Colchester extension number,

Teams to Teams calls will still work.

Calls to the Campus Emergency number 2222, will automatically redirect to the Information Centre backup line and Security mobile phone.

We apologise for any inconvenience this may cause.

Mar 18, 11:27 GMT
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 10:30 GMT
Scheduled - Our SharePoint 2016 SSRS Service (sites and reports hosted on https://ssrs.essex.ac.uk) may be unavailable for one or more brief periods while we carry out essential maintenance. Users are advised to wait a few minutes and then retry.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Mar 18, 10:05 GMT
Resolved - This incident has been resolved.
Mar 20, 09:07 GMT
Investigating - We're aware of an issue affecting our SSRS Reporting Service on SharePoint 2016 and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Mar 19, 17:07 GMT
Completed - The scheduled maintenance has been completed.
Mar 20, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 07:30 GMT
Scheduled - Our Parallels service may be unavailable while we carry out essential maintenance. During this time software available through Parallels will not be accessible.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Mar 19, 11:34 GMT
Mar 19, 2024
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:00 GMT
Scheduled - Our sernt43 Remote Desktop service will be unavailable while we carry out essential maintenance.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.

Mar 15, 19:11 GMT
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 16:03 GMT
Monitoring - A change has been made and you should now be able to log in successfully. We are monitoring the situation however if you do experience any errors when logging in please email caquery@essex.ac.uk.
Mar 15, 11:46 GMT
Investigating - We're aware of an issue affecting iTrent, HR Organiser and People Manager meaning that some users are unable to login, or are getting error messages after logging in. We are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Mar 15, 09:58 GMT
Mar 14, 2024
Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.

Mar 14, 11:27 GMT
Monitoring - We have fixed the issue and we are monitoring the situation.
Mar 14, 10:36 GMT
Investigating - We're aware of an issue affecting our website and staff & student directories and are currently investigating.

Sorry for any inconvenience this may be causing you. We'll post another update as soon as we know more.

Mar 14, 09:23 GMT