Students Staff

Help and training

Contact IT Helpdesk


Contact the IT Helpdesk for all problems, requests and queries relating to our services.

We provide a number of ways for you to get help with IT, from online video tutorials, to face-to-face support, whatever your problem, we're here to help.

Here you'll find information about our help and training services including:

  • Online knowledge base
  • IT Helpdesk
  • training courses

Our services

Our knowledge base is an online collection of popular how-to guides and instructions relating to our IT services. It's available to everyone, 24 hours a day, 7 days a week.

The IT Helpdesk is the first point of contact for all problems and queries relating to our services. We provide first line support by email, telephone or in person. We can help you with things like:

  • mobile device support, including email and wifi set up
  • installing software and applications
  • give advice on malware and virus protection, and assist with removal
  • using our learning technologies, including Moodle, FASER and Listen Again
  • we can advise on faulty hardware and repairs for personal computers, but we do not offer a repair service

Problems which cannot be dealt with quickly by IT Helpdesk staff will be referred to one of the other specialist teams.

Classroom training courses

We run classroom training sessions for staff and students covering a range of software and services.

Most of our training sessions are based at Colchester Campus, however, we may offer training sessions at other campuses if there's enough demand.

Available classroom courses
Course name Available to Bookings and more info.
Excel 2010: Further functions Staff only Check availability (HR Organiser)
Excel 2010: Macros made easy Staff only Check availability (HR Organiser)
Excel 2010: Data manipulation Staff only Check availability (HR Organiser)
Access 2010: Introduction Staff only Check availability (HR Organiser)
PowerPoint 2010: Introduction Staff only Check availability (HR Organiser)
Talis Aspire online reading lists Staff only Check availability (HR Organiser)
Writing for the web Staff only Enquire about this course
Corporate web authoring Staff web authors only Enquire about this course
EndNote X7: Getting started All staff, students and externals Check availability (Proficio)
NVivo 11: Two-day workshop All staff, students and externals Check availability (Proficio)

If no dates are available please add yourself to the course waiting list.

Further information

  • YouTube channel

    Check out our YouTube channel for instructional videos on wide range of software.

  • Training room (Colchester Campus)

    We have a dedicated training room at Colchester Campus which is where most of our training sessions takes place.

    Room location and details

    • Split/twin projectors
    • 13 workstations
    • Room 4SW.3.3 (go through entrance 4SW, take the stairs that are on your left, go down two floors and exit the staircase - the training room will be on your right).

    Training room bookings

    Staff may book the training room for other training sessions, please contact us to check availability.

Contact us

IT Training (Colchester Campus)

University of Essex, Wivenhoe Park, Colchester, Essex, CO4 3SQ

Telephone 01206 87 2047

Room 4SB.5.20


What is is a leading provider of online video training with thousands of high quality courses delivered by industry experts and respected authors covering a range of topics in education, business, design and creative media.

  • Thousands of courses and videos with new releases every week.
  • Bookmark videos, chapters or courses for future reference, or stop and restart a course where you left off.
  • Easily create playlists and share them with your friends and colleagues.


You can access both on and off campus using your Essex ID and password.

Help and resources

Enquiries and feedback

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We aim to respond to all queries within two working days.

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