The IT Helpdesk is your first point of contact for help and advice with IT services.
How to manage your Essex IT Account. Help with MFA and login problems; find out what you can do with it; find out what happens to your account when you leave.
Information on University business systems and how you can access them.
Access your email, view your email quarantine, add a shared mailbox, manage your email groups or report a suspicious email.
How to set up MFA, manage your sign-in methods, and get help with MFA.
Managed Print Services; multifunction devices for printing, scanning and photocopying.
Find out how to stay secure online and protect yourself from scams and fraud.
How to access and request software and apps. Help with AppsAnywhere (Software Hub); how to download Microsoft 365.
Zoom is a video conferencing tool used to support online meetings, webinars, collaborative activities, and teaching.
How to access file storage including Box, OneDrive and network drives, or transfer files with ZendTo.
Information about purchasing, loaning and moving IT equipment.
Find out how to connect to our VPN and remote desktop services.
Create your own online survey using Qualtrics
Information on telephone services including how to use your telephone, access your voicemail or update the university phonebook.
eduroam and guest wifi services available on campus and how to connect.
New to Essex? Find out more about getting your account, managing your details and other services available to you as a staff member
Learn more about our specialist high performance computing service.