Students Staff

IT information for new students

We've put together some useful information to help you get started with IT services at Essex.

Getting started with IT guide

More information

  • Your IT account

    Your Essex ID, along with your password, gives you access to all of the services that are available to you, for example email, eduroam wifi, computer labs, Moodle etc.

    Your Essex ID will look something like this: dw16902@essex.ac.uk. Your Essex ID is also your email address, however if you're a PGR student you can choose a preferred email address.

    You should change your password as soon as you get your IT account. After that you'll need to change your password at least once every four months - we'll email you a reminder when this is approaching.

    The easiest way to change your password is online, using either your most recent password, your external email address and passphrase or a one-time password.

    You can also log on to any computer in an IT lab using the username and password below.

    • Username: pwchange
    • Password: changepw

  • Wifi

    Our campus wifi network is called eduroam. It's free to use and you can connect to it as soon as you arrive on campus – simply sign in with your new Essex email address and password. See our wifi how-to guides if you need help connecting.

    Please note eduroam is not part of the accommodation network, StudentCom, which is run separately.


  • Email

    It's important to check your email regularly, at least one a week, so you don't miss important messages.

    You can access your email on any IT lab computer via Outlook or by using Webmail: email.essex.ac.uk

    You can also set up your email for your personal smartphone, tablet or computer.


  • e-Learning

    We provide a range of technologies to extend learning into the online world to make it as accessible, innovative and interesting as possible.

    Moodle, FASER and Listen Again are known as 'the big three' and support the majority of online learning activities.

    • Moodle is our virtual learning environment.
    • FASER is our online coursework submission, assessment and feedback service.
    • Listen Again is our lecture capture and playback service.

    Find out more about learning technologies.

  • Software and mobile apps

    Get Microsoft Office, for free!

    As an Essex student you're entitled to download a free copy of the latest version of Microsoft Office on your PC, Mac or mobile device.

    Pocket Essex mobile app

    Pocket Essex is the University's official mobile app for students. It gives you instant access to Essex events, your course info, timetables, modules and marks, library loans, contact details, opinion polls and much more.

    Pocket Essex is free to use and is available on Android and iOS.

    Find Your Way mobile app

    Find Your Way is our interactive map app that will give you directions to and from a location, and show you where to find useful places such as the Campus Shop or the IT Helpdesk.

    Find Your Way is free to use and is available on Android and iOS.


  • Computers on campus

    We have many IT labs and group study pods dotted around our three campuses running Windows 7, Office 2010 and a wide range of software. Some of our labs are open 24 hours a day, 7 days a week.


  • Saving your documents

    You get a 300 MB home directory, also known as your M:\ Drive, to save your files and folders. It can be accessed from any computer on campus.

    As part of your Office 365 account, you get a OneDrive for Business account that gives you a massive 1 TB of cloud storage which you can access via Webmail: email.essex.ac.uk

  • Printing

    You can print in most of our IT labs and study spaces. Printing is charged for, so you'll need to purchase print credit before you can print - the easiest way to go this is via our online web shop.


  • Learn with Lynda.com

    You get free and unlimited access to Lynda.com - a leading provider of online video training with thousands of high quality courses delivered by industry experts and respected authors covering a range of topics in education, business, design and creative media.


  • IT help and support

    Online self-service

    Check our A to Z of services and knowledge base for how-to guides and answers to frequently asked questions.

    Contact the IT Helpdesk

    Our IT Helpdesk is your first point of contact for all IT problems and queries. There’s an IT Helpdesk at each of our three campuses which you can find at:

    • Colchester: Learning Hub, Silberrad Student Centre (ground floor)
    • Southend: Info Point in the Learning Hub
    • Loughton: Library first Floor, Main House