Students Staff


Report a fault

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Register your details with our Helpdesk and then you can report faults online. Once you've logged the fault, we'll send you an email to let you know we're working on it.

Our services

You can find us in the Information Centre where our friendly Security team provides 24-hour face-to-face and phone support for students, staff and visitors including:

  • security
  • reporting urgent out-of-hours faults
  • dealing with lockouts
  • first aid
  • lost property
  • issuing of keys
  • communication with emergency services

Information Centre

Square 3, next to Lloyds Bank

Emergencies 2222 (or 01206 872222)

Non-emergencies 2125 or 3148 (or 01206 872125/3148)


Opening hours 24 hours a day, all year round

Further support

Lost property


Lost something at our Colchester Campus? Find out who you need to contact and what identification you need to retrieve your lost property.

Works on campus

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Check our works on campus alerts or follow us on Twitter for up-to-the-minute information about works on campus and any problems or ongoing issues that may affect you.

Central Stores


Central Stores stocks a range of items, such as cleaning, maintenance, electrical and stationery products, for the day-to-day running of all three campuses.


University Square Southend

Contact the Estate Helpdesk (Colchester) for fault reporting, alteration works and car parking. We also advise on other services such as cleaning and portering.