Students Staff

Estate Management Helpdesk (Colchester)

Report a fault

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Register your details with our Helpdesk and then you can report faults online. Once you've logged the fault, we'll send you an email to let you know we're working on it.

The Estate Management Helpdesk team provide a dedicated customer-care facility and is the first point of contact for:

The Helpdesk can also provide information about post services, lost property, grounds, Central Stores and contractor support.

Opening hours

  • Monday to Thursday, 8.00am - 5.00pm
  • Friday, 8.00am - 4.45pm

Outside these hours a voicemail system operates and messages will be attended to the following day.

Estate Management Helpdesk

Room 6.003, Square 4

Telephone 01206 872959

Email ems-helpdesk@essex.ac.uk

Twitter @Essex_Estates


  • Out of hours support

    For out-of-hours support, security, issuing of keys, lost property and visitor information contact the Patrol Officers in the Information Centre.

  • Reporting a fault

    Please let us know the following information so that we can deal with your enquiry as efficiently as possible:

    • nature of the fault
    • location of the fault - building, floor, room number
    • contact name and telephone number
    • who to contact to gain access to the fault (if this is a different person to yourself)

    Contact us by phone, email, in person or via our online fault report system. Once the fault has been logged, you'll receive an email with a call log number. Keep this number safe in case you need to contact us again, or if we have a query about the fault.

    Please note, we don't usually put callers through to supervisors and other technical staff because we feel we can offer a more efficient service by keeping technical staff working rather than on the telephone. Talk to the Helpdesk team in the first instance and they will decide how best to deal with your call.

    Student accommodation

    To report a repair or fault in your room or flat, please contact the Accommodation Office.

  • Forms

    Please complete and return the relevant form below, if you:


Lost property

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Lost something at our Colchester Campus? Find out who you need to contact and what identification you need to retrieve your lost property.

Works on campus

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Check our works on campus alerts or follow us on Twitter for up-to-the-minute information about works on campus and any problems or ongoing issues that may affect you.

Central Stores

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Central Stores stocks a range of items, such as cleaning, maintenance, electrical and stationery products, for the day-to-day running of all three campuses.

Information Centre

The Information Centre provides 24-hour face-to-face and phone support for students, staff and visitors including security, reporting faults, emergencies and first aid.