Students Staff


07 June 2017: University of Essex and BT win global telecoms award

Picture of team picking up their award

Representatives from the University of Essex and BT pick up their award

The University of Essex, in collaboration with BT, have won a Global Telecoms Business (GTB) Innovation Award for their joint project AI-R for service delivery which recognises their work in applying artificial intelligence (AI) technologies and novel mixed reality systems for improving the deployment of engineers to deliver service. This is the second time the University and BT have won a GTB award. The first was in 2015. 

GTB recognizes the industry’s most innovative & successful project partnerships between the operators and vendors over the last 12 months and showcases the very best projects featuring entries from across the globe. The awards are given to the most innovative projects and initiatives undertaken by organisations in the telecommunications industry.

Getting BT’s engineers to start their day at the right location is a key enabler to delivering services to BT’s customers. Applying AI technologies to optimise resource deployment has led to a 0.5% increase in productivity and a 2.9% reduction in fuel consumption, a saving of over £200,000 a year in fuel costs and further £2 million savings in operational costs. Secondary benefits also include an estimated savings of 2,500 metric tons of carbon dioxide CO2.
The University of Essex, in collaboration with BT, are currently trialling novel mixed reality technologies which allow collaborative working using novel augmented reality holograms. The University provided its world leading expertise in the areas of multi objective optimisation, type-2 fuzzy logic systems as well as intelligent environments
The University of Essex team included Professor Hani Hagras, Andrew Starkey and Anasol Pena-Rios. The BT team was led by Professor Gilbert Owusu and Dr Sid Shakya

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